All of us carry with us unconscious associations and biases that without us even knowing, are downloaded by our minds, from our peers, our environment and our experiences. The human social animal has a habit of creating biases and generalisations about people groups based on many characteristics, including racial ones.

Studies have found that even among those of us who know that negative racial generalisations are useless or even wrong, we still subconsciously hold biased and negative associations. You can test your own negative association at implicit.harvard.edu.  This test is not a racist detector – it is a very clever way of testing your negative and positive automatic (unconscious) associations on racial, gender and many other categories.  Give it a go and see what unintentional bias you might have.  If you don’t believe the result, it’s worth reading about the test to discover how it works and its scientific rigour.

However, no matter what result you get, the tests show conclusively that most people (regardless of race) harbour unconscious racial prejudices whether we like it or not.  These studies show that regardless of race, people in many parts of the world tend to have automatic negative associations with black people and dark skin tone.  For example African-Americans often unconsciously hold similar prejudices against people of there own race as the unconcious prejudices held by “white” Americans.    If you would like to read more try “The Hidden Brain,” a book by Shankar Vedantam.

All of us working cross-culturally need to recognise that this prejudice will influence our own behaviours no matter who we are. Because these unconscious associations will influence or interactions with and reasoning about the Indigenous people we work with.  It is very important that we recognise this.

We need to be able to see the good and the bad in others, but unconscious racial prejudiced tends to blind us from the seeing the good others.   Can we beat automatic negative associations?… No, but I believe we can build positive ones.  Spend time in reflection to catch and challenge bad attitudes when we see them raise their ugly heads.  We do this by deliberately identifying useful positive generalisations that balance or subvert the negative generalisations we have identified   – and this will help change balance the automatic bias.

Culture shock is a very real psychological phenomenon that people experience when they enter a culture they are unfamiliar with for a significant amount of time. In a new culture, or  in a space where an unfamiliar culture controls the social environment, there is a lot that  we will not understand, we will not naturally know how we should act, we encounter awkward situations and experience a loss of control over our own circumstance. Our mind and body copes well with these stresses for a time, but after an extended period of dealing with a different language, manners, lifestyle and expectations, these stresses accumulate and the mental and emotional cultural machinery eventually packs it in and goes through an adjustment phase.   This adjustment is experienced as CS and often resembles an emotional break down, but with some rather unique characteristics.  Most Dominant culture people, Indigneous or Non-Indigenous, who come into an Aboriginal or Torres Strait Islander community for more than a few weeks are likely to encounter Culture Shock (CS) and need to understand it to overcome its effects.

What Causes Culture Shock.

The process of adjusting to a new cultural environment often begins with a ‘honey moon’ phase (often about 3 months), where everything new can seem exciting, and differences in culture are a source of fascination and interest. But in this  time we are actually dealing with high levels of physiological stress.  We are coping with a lack of control, because we are not sure what will happen next, and we are forced to maintain constant conscious effort in most social interactions.  Our attempts to understand what is going on and to respond appropriately can be overstimulating and exhausting. Thus the mind and body is on sustained high alert as we try to fit in and find our way through new environments, new experiences and strange social responses.  CS occurs because of the cumulative effect of  this sustained high alert and the many stressful event that we encounter along the way.

Our mind and body can only cope with these strange stressors for a time.  The onset of CS can vary enormously (anything from a few weeks to 6 months), mainly depending on the degree of immersion in the community and new culture. My wife had a stint in South Africa many years ago where she was living with families in a poor rural township. She had been given little preparation, had little support, and experienced severe cultural shock within 2 weeks (the tipping point being when she asked if she could go to the toilet and was handed a bucket) . In my own experience of full immersion, living with a Yolŋu family (who always spoke in the local Indigneous language, as I was suppose to be learning), I experienced severe CS from the 4th week.  In our most recent experience together, moving to an Aboriginal Community permanently, we started in our own house and already had significant cultural experience and language skills.   Having this space that we controlled culturally and lots of preparation meant that we did not experience CS until after 4 months.

The Symptoms of Culture Shock

I can only describe CS as a feeling of deep sadness, lethargy and sometimes hopelessness. It is very much like depression, quashing any desire for positive action and engagement with the community.  It is characterised by a powerful desire to give up and leave the community.  So strong is this desire that some people literally up and leave. The feeling is understandable because the body and mind wants desperately to escape the foreign cultural space.  But this should be an indicator to us to recognise that our feelings are the symptoms of CS and this will help us to work through the emotions we will be feeling.  As well as the strong desire to leave, there are several other characteristics (from my experience) that will help you recognise culture shock:

• No real reasons for underlying sadness.  While there may be many things that you could be sad about on reflection you might find that these things are not what is underlying your feelings.  The sadness may seem to come from nowhere, even though it may have initially started because of a stressful event.
• An increase tendency to think badly of the local people/culture, and blame the local people/culture for problems you encounter (even though this might be out of character for you).
• An aversion to social interaction, particularly with those of the foriegn culture.
• The sense of stress and depression improves in a familar cultural space.

You should also be aware and prepared for these possible symptons of culture shock:

• The  desire to leave and give up can be overwhelming, and in some  may even encourage suicidal thoughts and feelings.
• A strong desire to indulge, which can encourage very unhealthly behaviour.
• The tendency to be short tempered and feel tired.
• Unreasonably strong feelings of anger, sadness, depression and hopelessness may arise in response to the smallest and silliest of things.

The symptoms of CS only last for about 2 -3 weeks at a time. They may reappear several times at different intervals over your first year in the new culture.

How to manage its effects

To manage culture shock we need to be on the look out for the symptoms I have mentioned.  When you begin to feel such things you should stop and consciously recognise “I am probably experiencing Culture Shock.” Once you have identified CS take the following steps

1. Recognise that what you are experiencing will pass.  You can leave if you still wish in a few weeks when you are feeling less emotional.
2. Take time out, your body is telling you it needs an escape, so take some space where ever you can get it and rest.  I feel that employers should recognise the need for short stress leave at these times.  However, taking short respite outside the community at this time may not be benificial as you may find the symptons reoccur very soon after your return.
3. Indulge a little in harmless familar cultural activities and if you can spend a little time with people of your home culture. This will give you some relief and remind you that you are still sane.  Find little things like music, some food items or some movies that connect you to your first culture.  This is an opportunity for your cultural machinery to relax in an environment it knows.
4. Get plenty of sleep and try to maintain healthy behaviours such as exercise.
5. Remember you don’t have to do anything you don’t want to, you have chosen to be where you are.
6. Between breaks,  push your self just a little to get back out in the unfamiliar. Don’t go more that a couple of days without engaging in the local culture a little… you might visit some locals, go to a cultural event, just go for a walk in the community.  Increase the difficulty of these activities as you start to feel better.  The better you balance taking a break and engaging with the new culture the more complete your recovery will be.

Remember CS symptoms may reoccur over the beginning months or year of your stay, so don’t be disillusioned if the feelings come back from time to time.  Remember each time you experience CS this is your body acclimatising to the new culture and with each adjustment you will be more comfortable and effective working with the local Indigenous people.

If you are aware and prepared for Culture Shock when moving to an Aboriginal or Torres Strait Islander community, this will help you to survive the difficult adjustment period, where many personnel lose their way. Be kind to yourself- experiencing CS is not a sign that you are not suited to cross-cultural work, nor that you disrespect the other culture or don’t care for the people. It is just a normal part of the process that needs to be worked through, in order to be able to truly engage with the other culture. This experience can also be enriching, as it shows us what cultural beings we are, and opens our eyes to many of the complexities of cross cultural interactions.

The blame game has two parts the first arises because the dominant culture recongises that they alone cannot know how to solve the problems experienced by Indigenous peoples. But instead of working along side the people, the dominant culture tends to distance itself by pushing Indigenous individuals or organisation to be the saviours of their own people.  This sets up unreasonable expectations for Indigenous organisations and particular individuals, such as well spoken leaders, liaison officers, health workers or council members.  Although these people are often very intelligent and remarkable individuals, people in such roles tend to have an expectation forced on them by others, that they can and must fix the Indigenous problems.  This becomes internalized and can result in an impression that they must have some special ability to fix things, and a fear of failure.  As the son of the ‘guru’ Richard Trudgen it is possible that I fall into this category myself; I expect myself to do miracles sometimes, and get sensitive when I am challenged. This is the danger, that when things go wrong, or if someone disagrees with these special people, blame is the unconscious reaction.  A sense of self inspection can be lost if one is put under these kind of expectations. This is a danger for all of us, but if is particularly so when a culture is created around an individual or even whole organisations, which  says, “You are the solution, so your position must be respected.”  Consequently, by holding on to the false idea that we are the solution, when something goes wrong or is disagreeable, immediate response is that it must be someone else’s fault.  Any criticism or challenge is taken as an accusation or attack against the special role of appointed saviours.  And in response some other person or organisation becomes the subject of rumour or even public accusation, producing a counter response leading to bickering and bad politics between and within Indigenous organisations.  This part of the blame game encourages defensiveness who have been “puffed up” with unreasonable expectations, and produces a reluctance to criticise for fear of reprisal in others.  This process is damaging to the whole system as fair and positive criticism is needed for accountability.  This defensiveness and blaming fractures trust and limits good dialouge.

The situation is compounded between Indigenous and non-Indigenous groups.  Some Indigenous people are very defensive because they have experienced so much unfair treatment personally and generationally that they are easily offended and become defensive to protect themselves.  On the other hand those in the dominant culture, having become aware of the harm their heritage has caused Indigneous people over the years, seem to carry a sense of guilt.  I’m sure many Balanda (‘white fellas’, dominant culture people) have sensed this.  If you have been confronted by an Indigenous person, it is like a sense that, “Oh, I must be careful talking to this person and not say anything that might offend.”  The result is that when we unknowingly enter ‘the game’, Balanda walk around thinking, ‘I must not blame the Indigenous person’, while the Indigenous person walks around feeling, ‘I must not be blamed’.  This creates a rift of dishonesty as Balanda personnel fail to challenge the Indigneous person and the Indigenous person becomes quickly defensive in times of conflict and cannot accept being challenged.  The game becomes most imporant when we realise that this can be come a mechanism of control over ourselves or others.  There are those who work the blame game to their advanatage, in fact we all do this some times.  Indigenous people can control  Balanda, and thus whole organisations at times, to do what ever they want by pulling the right guilt strings.  Balanda can control some Indigenous people, and thus whole organisations at times, by using false praise and rumors.

We need to escape this ‘blame game’.  Organisations should not be so offended when someone or another organisation points out a problem.  We need to work together to identify real problems and help fix them. The first key to escaping this negative cultural dynamic is humility, recognising that you are a unique person, but no one special.  Humility also means assuming the best of every other person, which helps us to recognise when hurt is unintended.  The second key is to realise that we are part of the ‘Blame Game’. We need to recognise our guilt over issues or our fear of being criticised and dela with it.  he best way to do this is to reflect on why you feel that when you encounter situations that bring up this emontions.  Then think about what should be the appropriate response  that you would use next time (eg. how would you treat a person in this situation there where no power or racial issue involved).  If we do not work to release fear and guilt associated with the other cultural group we will be controlled by it in our selves or be controlled by others pulling our strings.